Privacy Policy
Shanghai Foxygen Industrial Co., Ltd. is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, store, and protect your data when you interact with our business.
Introduction
This Privacy Policy applies to all business interactions with Shanghai Foxygen Industrial Co., Ltd., including website visits, inquiries, quotations, orders, and after-sales communications. By engaging with our services, you acknowledge and agree to the practices described in this policy.
As a B2B manufacturer of stretch ceiling systems, we primarily process business contact information and transaction data necessary for fulfilling commercial relationships with our international clients, including distributors, contractors, and project partners.
Information We Collect
Business Contact Information
- Full name, job title, company name, business email address, phone number
- Business address, shipping address, billing address
- Company registration details, tax identification numbers
Transaction and Project Data
- Purchase orders, quotations, invoices, payment records
- Product specifications, customization requirements, technical drawings
- Shipping documentation, customs declarations
Communication Records
- Email correspondence, inquiry forms, technical support tickets
- Meeting notes, project consultation records
Technical Information
- IP address, browser type, device information, access times
- Website navigation patterns, page views, referral sources
How We Use Your Information
Business Operations
- • Processing quotations and orders
- • Managing production and delivery
- • Providing technical support
- • Handling warranty claims
Communication
- • Responding to inquiries
- • Sending order confirmations
- • Providing project updates
- • Sharing product information
Legal Compliance
- • Meeting tax obligations
- • Customs documentation
- • Contract enforcement
- • Regulatory compliance
Business Improvement
- • Analyzing market trends
- • Improving product offerings
- • Enhancing customer service
- • Website optimization
Data Storage and Security
Storage Location and Duration
Your data is stored on secure servers located in China and may be processed in other countries where our service providers operate. We retain business data for:
- Active clients: Duration of business relationship plus 7 years for legal compliance
- Prospective clients: Up to 3 years from last contact
- Transaction records: Minimum 10 years for accounting and tax purposes
Security Measures
Third-Party Information Sharing
We do not sell, rent, or trade your personal information. We may share data with trusted third parties only under the following circumstances:
Service Providers
Logistics companies, payment processors, cloud hosting providers, and IT support services that help us operate our business. These parties are contractually bound to protect your data.
Business Partners
Authorized distributors, installation contractors, or project partners when necessary to fulfill your orders or provide technical support, with your explicit consent.
Legal Requirements
Government authorities, courts, or law enforcement when required by law, regulation, legal process, or governmental request.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
International Transfers: When transferring data outside China, we ensure adequate protection through standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms.
Your Rights and Choices
You have the following rights regarding your personal information:
👁️ Access
Request a copy of the personal data we hold about you
✏️ Rectification
Correct inaccurate or incomplete information
🗑️ Erasure
Request deletion of your data (subject to legal obligations)
🚫 Restriction
Limit how we process your information
📦 Portability
Receive your data in a structured, machine-readable format
✋ Objection
Object to certain types of data processing
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@foxygen.com with your request. We will respond within 30 days and may require verification of your identity.
Note: Some requests may be limited by legal or contractual obligations, such as maintaining records for tax and accounting purposes.
Cookie Usage
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device.
Essential Cookies
Required for basic website functionality, security, and session management. These cannot be disabled.
Examples: Login sessions, security tokens, language preferences
Analytics Cookies
Help us understand how visitors interact with our website by collecting anonymous usage statistics.
Examples: Google Analytics, page views, bounce rates, traffic sources
Functional Cookies
Remember your preferences and settings to provide enhanced, personalized features.
Examples: Display preferences, form auto-fill, chat support
Managing Cookies
You can control and delete cookies through your browser settings. Most browsers allow you to:
- • View and delete existing cookies
- • Block third-party cookies
- • Block all cookies from specific sites
- • Delete all cookies when closing the browser
Note: Blocking essential cookies may affect website functionality.
Regional Compliance
🇪🇺 European Union (GDPR)
For clients in the EU/EEA, we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing includes:
- • Contractual necessity: Processing required to fulfill our business agreements
- • Legitimate interests: Business operations, fraud prevention, network security
- • Legal obligation: Compliance with tax, customs, and commercial laws
- • Consent: Marketing communications and optional services
You have the right to lodge a complaint with your local data protection authority.
🇬🇧 United Kingdom (UK GDPR)
We comply with the UK GDPR and Data Protection Act 2018 for UK-based clients, with equivalent rights and protections as EU GDPR.
🇺🇸 United States (State Privacy Laws)
For clients in California, Virginia, Colorado, and other states with privacy laws, we provide:
- • Right to know what personal information is collected
- • Right to opt-out of sale/sharing (we do not sell personal information)
- • Right to deletion and correction
🇨🇳 China (PIPL)
We comply with China's Personal Information Protection Law (PIPL) for data processing within China, ensuring lawful collection, use, and cross-border transfer mechanisms.
Other Jurisdictions: We strive to comply with applicable data protection laws in all countries where we conduct business. If you have specific regional compliance questions, please contact us.
Policy Updates and Changes
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:
- 1. Update the "Last Updated" date at the top of this policy
- 2. Post a prominent notice on our website for 30 days
- 3. Notify active business partners via email if changes significantly affect their rights
- 4. Obtain consent where required by law for material changes
We encourage you to review this Privacy Policy periodically when visiting our website. Continued use of our services after changes indicates acceptance of the updated policy.
Version History
Previous versions of this policy are available upon request. Contact us at privacy@foxygen.com to access archived versions.
Privacy Questions or Concerns?
Our data protection team is available to address your privacy inquiries, assist with data requests, and provide clarification on our practices.
Contact Information
Shanghai Foxygen Industrial Co., Ltd.
Shanghai, China
Response Times
Shanghai Foxygen Industrial Co., Ltd. © 2024 • Stretch Ceiling Solutions Since 2003
This Privacy Policy is effective as of January 1, 2024